Shipping Policy

We only offer shipping in Puerto Rico. As a result, all items purchased will have Sales and Use Tax (IVU) added at the final stage of checkout.

Orders will begin processing the next business day pending merchandise availability and credit card authorization.

Shipping is available Monday to Friday, excluding weekends and holidays. Most merchandise is shipped via Island Wide or USPS. Actual shipping time can take up to 7 business days.

Oversized orders may be charged additional shipping fees. Items ordered will ship “As-Ready” and may not arrive together.

Shipping and handling charges are based on the particular products in your order. We calculate the cost on the basis of the product's weight, size, and shipping distance.

Unfortunately, we cannot ship to a P.O. Box, APO/FPO.

An order cannot be shipped to multiple addresses.  If you’d like to ship to multiple addresses -- please place multiple orders.

Any special surcharges for oversized and heavy items are shown on the items’ description page on our website. The amount of that charge will be quoted for your approval before adding it to the price of the item. These items usually will arrive separately from the rest of your order.

When an item is added to your shopping cart and is unavailable it will be stated with *** on the description of that product. You can still buy the product and we will ship it to you as soon as it's available. We will notify you through email as soon as it becomes available.

By placing a backorder, you enable us to ship the item to you as soon as it is available.

We take great pride in the quality of the merchandise we carry; therefore, we take extreme care to pack shipments, so they arrive safely and in excellent condition. In the rare instance that your merchandise arrives in a defective, damaged or incomplete condition, you must immediately notify our Customer Care department by email at [email protected] and we will arrange a return, replacement and/or a store credit.

Please note that notification must be made within 72 hours of receiving your items.

Once your order has shipped, you will receive a shipping confirmation e-mail.

You can quickly and easily track the progress of your shipped order on the tracking number link provided in your shipping confirmation email. If clicking on the tracking number link doesn’t work automatically, you may visit the carrier’s website to track your order shipment.

Free Store Pick-Up available when you buy online! It’s Free and easy! Plus, you pay no shipping fees! Just place your order online and pick-it-up at Baby’s Planet.

**Certain exclusions may apply**

• Choose from our online products
• Proceed to your shopping cart, and click on “Store Pick-Up”
• Proceed to complete your order.
• You will receive a confirmation email with your order.
• Pick-up your order from our store.

Important: for your safety and to avoid fraud, all Store Pick-Up orders must be collected by the credit card holder with corresponding I.D., without this, the order will NOT be released.

NOTE: Once your order is placed, please allow 1 business day for confirmation of item availability and for pick-up status. Most orders placed before 2PM will be available for pick-up the following day. Should you need your products sooner or if you’d like to confirm the status of your order please call (787) 707-0160 / 0161.

*If you wish to know if a product qualifies for Store Pick-Up, please feel free to contact us through our email [email protected] or through our store phone numbers.