Return & Exchanges

At Baby’s Planet, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return or exchange your purchase. Simply follow the guidelines below:

Unused items in their original packaging may be returned for a store credit within 14 days with a receipt. No returns or exchanges will be authorized without a receipt.

Custom made items, as well as furniture, special orders, items marked FINAL SALE, swimwear, intimate apparel and colognes may not be returned or exchanged. Special Orders may only be cancelled within 48 hours of being placed.

We recognize that returns are important to our customers. Return approval is at the discretion of our operations team and Baby’s Planet reserves the right to deny any return that does not comply with our policy.

Bring your merchandise to Baby’s Planet with the original receipt or gift receipt within 14 days of the purchase for a return or exchange.
If you would like to exchange your purchase, we'll help you find the right item.

Please contact us via email at [email protected] to obtain a return authorization number. Items must be received back at our warehouse within 10 days of receiving your return authorization.

Simply repack and return the unused merchandise securely in its original packaging, items must be in 100% re-sellable condition, with all tags in place, and include a copy of the return authorization email with a brief note explaining the reason for your return/exchange. You will only be credited the cost of the product, not the original shipping charges.

Additionally, all shipping charges to return the product is at the purchaser expense.

For your security, please return your merchandise and insure it with a reliable carrier and keep your receipt and tracking number. Baby’s Planet is not responsible for items damaged or lost in transit.

We reserve the right to refuse a refund if the merchandise is not in its original condition.

Please send all returns to:
Baby’s Planet
ATTN: (your RMA number)
1029 Ave FD Roosevelt
San Juan, PR 00920